FAQ

Rates & Shipping

Domestic shipping

Free shipping on all orders in the U.S.
Hawaii State tax - 4.712%​​

  • Please allow 1-2 business days for processing and shipping out orders.

  • Orders are shipped out from Honolulu, Hawaii via USPS First Class or Priority Mail depending on location and weight.

  • ​All orders are issued a USPS Tracking Number.

  • Delivery time is generally 3-7 business days.

  • Processing and shipping time does not account for holidays or non-business days.

  • We do not assume risk for orders lost or damaged after successful pick-up by the USPS mail carrier from our facility. ​

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International shipping

Flat rate shipping prices for the following countries:

Canada $16
Mexico $22
Japan $25
Australia $25

All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The Mauve Fox. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

*** Worldwide shipping is available! If you would like a shipping quote to a country that is not listed above, please email us your order and shipping address to themauvefoxshop@gmail.com. We will reply within 24 hours with the total cost. ***

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Secure Payments

Stripe

Stripe maintains a high level of security and accepts all major debit
and credit cards from customers in every country in 100+ currencies.

Click on the "Checkout" button to checkout with Stripe.

Paypal

You can pay easily and securely with your bank account or credit card.
No PayPal account is needed if you want to check out with PayPal.
Just log in if you have a PayPal account or pay with your card if you don't.

Click on the "PayPal" button to checkout with PayPal.

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Return Policy

In-Store Returns

  • If your purchase does not meet your satisfaction, you may return it within 14 days of purchase for exchange or store credit only.

  • Merchandise must be unworn, unwashed, undamaged with original tags intact, and in its original packaging accompanied by your receipt.

  • Please note that all sale items, lingerie, jewelry, and swimwear are final sale. Absolutely NO refunds or exchanges will be accepted.

  • In-store purchases cannot be returned by mail.

  • The Mauve Fox reserves the right to limit the number of returns.

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Mail-In Returns​

  • If your purchase does not meet your satisfaction, you may return it within 14 days of the invoice date.

  • Merchandise must be unworn, unwashed, undamaged with original tags intact, and in its original packaging accompanied by your invoice.

  • Please note that all sale items, lingerie, jewelry, and swimwear are final sale. Absolutely NO refunds or exchanges will be accepted.

  • CLICK HERE to fill out the Online Return Form to obtain an RMA (Return Merchandise Authorization) number.

  • Once you receive an RMA number from us, mail the package to the address specified in our email with postage pre-paid by you via your choice of carrier. You have 14 calendar days from the invoice date to postmark your items for return.

  • Write the RMA number clearly and visibly on the outside of your returned package. Returns that do not have an RMA number written on the outside of the package will not be opened and will be returned to sender (at sender’s expense).

  • The buyer is responsible for the cost of return shipping. We recommend that you use a tracking service as we can only refund items which are returned to us. Please note that when sending a return, the parcel is your responsibility until it reaches us. We are not responsible for any lost packages.

  • Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.

  • You will only be refunded for the cost of the merchandise. Shipping and handling costs are non-refundable.

  • Your refund will be issued to the same credit card you used for the original purchase.

  • Please allow one billing cycle for credit card refunds to appear on your statement.

  • Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

  • The Mauve Fox reserves the right to limit the number of returns.


Color Disclaimer

We strive to make our item colors display as accurate as possible. However, the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The item colors depicted should only be used as an approximate guide. As such, we cannot guarantee that your monitor's display of any color will be accurate.